Lots of questions, clear answers.

We accept Visa, Mastercard, and Mada cards, Apple Pay, and STC Pay, plus the cryptocurrencies USDT / BTC / ETH via Coinbase Commerce. All payments are encrypted to the PCI-DSS standard.

Yes. We don't store any card data on our servers — all payments go through certified gateways (Stripe, Apple, STC) with 256-bit SSL encryption. Auto-renewal uses secure tokenization.

The amount is charged as soon as payment is confirmed — you'll get a message from your bank within seconds. Your invoice is emailed to you within 5 minutes at most.

Yes — every purchase generates a PDF invoice showing the tax number and 15% VAT (for Saudi Arabia). It's available in your dashboard under \"Invoices\" and is emailed to you automatically.

Prices are shown in US Dollars ($) by default. At checkout, your bank automatically converts to your local currency. We support display in 12 currencies (SAR, AED, EGP, JOD, KWD, USD, EUR, and more).

Most activations complete within 2 minutes of payment. Some services (ready-made accounts, manual activation) may take up to 2 hours at most. Your details will arrive in your email and dashboard as soon as they're ready.

Check your \"Junk / Spam\" folder first, then your dashboard (Dashboard > Orders). If you still can't find your details after 2 hours, contact support with your order number.

It depends on the service. Adobe and Microsoft 365 allow activation on 2 devices. Netflix Premium supports 4 simultaneous screens. Full details are in each product's description.

You'll get reminders 7, 3, and 1 days before expiry. If you don't renew, your subscription ends automatically and you lose access. You can renew again at any time later.

Sign in to the original service (e.g. adobe.com) — you'll see a Premium / Pro / Plus badge. Your subscription status in your dashboard will also read \"Active\".

Yes — you can upgrade at any time. The difference is calculated pro rata and added to your balance. Downgrades take effect in the next billing cycle.

If auto-renewal is on, your subscription renews at the same price. If it's off, access to the service stops and you can resubscribe whenever you like from your dashboard.

Full refund within 7 days of purchase (14 days for the Gold plan, 30 for Platinum) — provided the service hasn't been substantially used. Full details are on the Terms page.

We review the request within 24 hours. Once approved, the amount is refunded to the same payment method within 3–7 business days (depending on your bank). You'll get notifications at every step.

Auto-renewal is enabled by default for monthly subscriptions. You can turn it off in one click from your dashboard > Subscriptions. You'll get a reminder 3 days before each renewal.

From your dashboard > Subscriptions > select the subscription > \"Cancel renewal\". Your services continue until the end of the paid cycle, with no extra charges.

Yes — 100% genuine and officially licensed by the original service providers. Fully guaranteed for the entire subscription period, and if you run into any issue we'll replace it free of charge.

Via live chat (in the corner), WhatsApp, the \"Contact Us\" form, or email support@theme1.com. Average response time is 15 minutes.

Around the clock, 24/7, in both Arabic and English. Response priority varies by plan: Silver within 24 hours, Gold within 8 hours, Platinum within 1 hour.

Contact support right away with your order number. We'll review the case within an hour and replace the account free of charge if the issue is on the provider's end.

Subscriptions are tied to your personal details. We don't allow transferring them to a third party for security and legal reasons. If you need to change the account's primary email, contact support.